Refund policy
RIGHT OF WITHDRAWAL
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You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.
To exercise your right of withdrawal, you must notify us
Grönland Deutschland GmbH
Rheinsberger Straße 48
10435 Berlin
Email: info@groenland.com
by means of a clear statement (e.g., a letter sent by mail or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, though its use is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day we receive notice of your cancellation of this contract. We will use the same payment method you used for the original transaction for this refund, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first. You must return or hand over the goods to us without delay and, in any case, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the fourteen-day period expires. You are responsible for the direct costs of returning the goods. You are liable for any loss in value of the goods only if this loss in value results from handling that goes beyond what is necessary to inspect the nature, characteristics, and functionality of the goods.
Sample Cancellation Form
(If you wish to cancel the contract, please fill out this form and return it.)
To:
Grönland Deutschland GmbH
Rheinsberger Straße 48
10435 Berlin
Email: info@groenland.com
I/we () hereby cancel the contract I/we () entered into for the purchase of the following goods ()/the provision of the following service ()
Ordered on ()/received on ()
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for written notifications)
Date
(*) Delete as appropriate.
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RETURNS
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Our returns policy is valid for 30 days. If your purchase is more than 30 days old, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. The item must also be in its original packaging.
Furthermore, the following items cannot be returned:
* Gift certificates
* Downloadable software products
To complete your return, we require a receipt or proof of purchase.
In certain situations, only partial refunds will be given:
* Books with obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records that have been opened.
* Items that are no longer in their original condition, are damaged or are missing parts for reasons that are not due to our error.
* Items returned after 30 days from delivery.
Refunds:
Once we have received and inspected your return, we will send you an email to inform you that we have received the item you have returned. We will also inform you of the approval or rejection of your refund.
If your refund is approved, it will be processed. After a few days, your credit card or original payment method will be automatically credited.
Late or missing refunds:
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to be credited.
Next, contact your bank. There is often a processing time before a refund is posted to your account.
If you have done all this and still have not received a refund, please contact us at info@groenland.com.
Refunds can only be made for regular priced items, unfortunately promotional items are excluded from refunds.
Exchanges:
Exchanges are only granted for defective or damaged items. If you would like to exchange an item for the same item, please send us an e-mail to info@groenland.com and send the item to: Rheinsberger Straße 48, Berlin, Berlin, 10435, Germany.
Gifts:
If the item was marked as a gift at the time of purchase and sent directly to you, you will receive a voucher for the value of the purchase when you return the item. As soon as we have received the returned item, you will receive a voucher by e-mail.
If the item was not marked as a gift at the time of purchase or sent to the person giving the gift, the refund will be made to the person giving the gift and the person giving the gift will be informed of the return.
Shipping:
To return your product, you should send your product to: Rheinsberger Straße 48, Berlin, Berlin, 10435, Germany.
You must pay the shipping costs for returning your item yourself. Shipping costs cannot be refunded. If you receive a refund, the shipping costs will be deducted from your refund.
The time it takes for the exchanged item to reach you may vary depending on the country in which you reside.
If you are sending an item worth over 75€, you should consider using a tracked shipping service or taking out shipping insurance. We cannot guarantee that we will receive the item you return.